We stand behind our high-quality products, however, should you need to return your products simply ship the item back to our location (within 15 days after receipt of items) We will issue a prompt refund less a 20% restocking fee. Please note that we do not cover the return shipping cost.
Your satisfaction is our top priority. If any problems arise, please contact The Screw Specialists so that we may work to correct the issue.
Terms & Conditions
When you complete The Screw Specialists' member registration process, you agree to all of the terms herein. The Screw Specialists may update these terms and will notify you via e-mail or a prominent posting on this customer service page. Your continued use of The Screw Specialists after such notification indicates that you accept any and all changes. Users who do not subscribe to our email are encouraged to check this page periodically for any changes.
When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, The Screw Specialists will contact you before proceeding with your order.
While the The Screw Specialists team works diligently to review the safety of all products, The Screw Specialists cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, The Screw Specialists is not responsible for copyright, registration or licensing infringement of products sold on the site.
Security and Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.
When registering as a member of The Screw Specialists, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. We will use this information to notify you of site changes and provide you with valuable offers from The Screw Specialists and its brands. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing, and shipping purposes.
Because members and their privacy are top priority at The Screw Specialists, we use the most secure transaction software available. All credit card orders on The Screw Specialists website are processed on a secure server. Any credit card or other personal information you provide The Screw Specialists is protected by encryption using Secure Socket Layer Protocol (SSL). Only The Screw Specialists can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our customer service team at (862) 304-4396. One of our customer service representatives will be happy to assist you.